Refund Policy
At Virellas Beauty Care, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
This Refund Policy explains our policies regarding returns, refunds, cancellations, and exchanges for purchases made through virellasbeautycare.com.
Order Cancellation
You may request to cancel your order within 24 hours after placing your order.
After 24 hours, your order may have already entered the processing or shipping stage, and we may not be able to cancel it.
To request a cancellation, please contact us as soon as possible at:
Email: support@virellasbeautycare.com
Please include your order number and the reason for cancellation.
Returns
We accept returns for eligible products within 30 days after the date you receive your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be in the original packaging
- You must provide proof of purchase or order information
To start a return request, please contact our customer support team:
Email: support@virellasbeautycare.com
Do not send products back without contacting us first. Unauthorized returns may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or opened
- Items damaged due to customer handling
- Gift cards
- Final sale items
- Items purchased outside of our official website
For hygiene and safety reasons, opened beauty and personal care products may not be eligible for return.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is damaged
- The wrong item was shipped
- The product has a verified quality issue
We recommend using a trackable shipping service when returning items. We are not responsible for returned packages lost during transit.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow:
- 5–10 business days for the refund to appear in your account
Processing times may vary depending on your bank or payment provider.
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items showing signs of use
- Products returned without original packaging
- Items returned after the eligible return period
The refund amount will be determined based on the condition of the returned product.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
Our team will review your request and provide an appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like to exchange an item, please request a return first. Once your return is approved, you may place a new order for the desired product.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again
- Contact your payment provider
- Contact your bank
If you have completed these steps and still have not received your refund, please contact us:
Email: support@virellasbeautycare.com
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Email: support@virellasbeautycare.com
Website: virellasbeautycare.com